Business telephony
At Next Systems, we offer reliable telephony solutions from Telia, Unifon, and Ice, covering a broad geographical area. We can provide solutions with different coverage types, ensuring you get the best option for your business, whether you are in a big city, along the coast, or in a small village.
Switchboard
A switchboard is a solution that organizes incoming calls and forwards them to the correct department or person. It allows the company to handle multiple calls simultaneously, giving customers a professional and structured impression. The benefits of a switchboard include better accessibility, faster response times, and improved customer service.
Automatic call forwarding
This feature allows you to forward calls to available employees, reducing customer waiting times. No calls are lost, and you can manage traffic more efficiently.
Welcome message and queue system
A welcome message provides customers with relevant information while they wait to be transferred to the correct person or department. This gives a professional impression and contributes to a smoother experience for both customers and employees.
Call routing based on time and availability
This feature makes it possible to route calls to different departments or employees, depending on the time of day or availability. This provides a more streamlined system that makes it easier for customers to get to the right contact person quickly.
Business telephony features
Mobile corporate network
With a mobile corporate network, employees can use their own devices but still be part of the company's telephone system. This provides flexibility and allows employees to be available no matter where they are.
Video conferencing
Integrated video conferencing allows you to conduct meetings with employees or customers without the need for special equipment. This is convenient for keeping in touch with external teams and for saving time and travel costs.
Integration with other tools
We have solutions that can be integrated with systems such as Microsoft Teams, email calendars, CRM, and Azure, allowing employees to manage phone messages and meetings from one unified interface. This can be especially useful in staffed receptions or to improve workflow.
Automatic notifications
The solutions can send SMS notifications to selected people if no one answers a call to the company. This is useful for avoiding lost calls and for being able to react quickly to important inquiries.
Opening hours and on-call phone
Business telephony gives you the opportunity to set up specific opening hours, so that customers receive the correct information about when they can contact you. For companies that have on-call phones or that are staffed outside of ordinary opening hours, the system can route calls to available people or notify those who are responsible.
Notification in case of fire or emergencies
The solutions can also be used to send notifications in case of fire or other emergencies. This can be a critical function to ensure that employees and customers are notified in time.
Package and visitor reception
Business telephony can also be used to notify about the arrival of packages or visitors. This can be especially useful for organizing logistics in the office or in the reception area.
Equipment control and cost control
You can keep track of equipment such as telephones and other communication equipment, and gain better control over costs associated with the corporate network. This makes it easier to keep track of both expenses and inventory.
After the transition to business telephony, we have mostly received positive feedback on the services and coverage. It is experienced the same in both Sandnes, Oslo and Trondheim offices. So, as of now, we are very satisfied with the transition and it has been very “quiet” in the hallways, which I think is positive.
Christoffer – Fraktal Norge
